Privacy Policy

Last updated: October 17, 2026

Who we are

Med IT Miami is a DBA of Cacheiro Electronic LLC, a Florida company that provides AI and IT services in South Florida. You can contact us at support@meditmiami.com or (786) 232-9282.

Information we collect

• Contact and quote requests: name, company, email, phone, the service you are interested in, your preferred language and your message.
• AI assistant: the messages you write in the chat and, if you ask us to contact you, the contact details you provide.
• WhatsApp, Instagram and Facebook Messenger: if you message us there, we receive your phone number or username, your profile name and the messages you send us.
• Client onboarding form: if you are a client, the information you send us through our private onboarding form to build your website (see below).
• Technical data: like any website, our hosting provider processes technical data such as your IP address and browser type to deliver and protect the site. We use an anonymized form of your IP address only to limit abuse (rate limiting).

Please do not send health or patient information through this website, the chat, WhatsApp, social media messages or by email. This website is not designed to receive protected health information (PHI).

How we use it

We use your information only to answer your request, prepare quotes, provide our services and keep the website secure. We do not sell your personal information. We do not send marketing text messages (see Text messages).

Text messages (SMS)

Med IT Miami sends text messages from +1 (786) 232-9282 only to clients and prospective clients who have given us their mobile number and agreed to receive them. We send service messages only:

• estimates for you to review and sign;
• invoices with a payment link;
• payment and appointment reminders;
• replies to your support requests.

We do not send marketing or promotional text messages.

How you agree to receive them: you give us your mobile number when you hire or request our services — in person, by phone, or through the form on meditmiami.com by checking the text-message box — and agree to receive service text messages. Consent to receive text messages is not a condition of purchasing any service.

Frequency and cost: message frequency varies depending on your account activity. Message and data rates may apply from your mobile carrier.

Opt out and help: reply STOP at any time to stop receiving text messages; we will send one message confirming that you have been unsubscribed. Reply HELP for help, or contact us at support@meditmiami.com or +1 (786) 232-9282.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Who we share it with

We share information only with service providers that help us run our business, under their own privacy and security commitments:

• Microsoft 365 — our business email.
• OpenAI — the AI provider that generates the chat assistant’s answers.
• Meta Platforms (WhatsApp, Instagram and Facebook) — if you choose to message us on those platforms, under their own terms and privacy policies.
• Telnyx — the messaging provider that connects our WhatsApp and text messages to our customer management system.
• Zernio — the messaging provider that connects our Instagram and Facebook Messenger direct messages to our customer management system.
• Google (Google Analytics 4) — website statistics, only if you accept analytics cookies.
• Cloudflare Turnstile — spam protection for our forms.
• Hostinger — our website hosting provider.

We may also disclose information when required by law.

Client onboarding form (webform.meditmiami.com)

Clients with a website project receive a private link and code to our onboarding form. It is not a public form and it is not indexed by search engines. Through it, the client sends us:

• business information: name, address, phone numbers, emails, hours, services, accepted insurance plans, texts, colors, social profiles and domain;
• the project contact person’s name, title, phone and email;
• names, titles and licenses of the professionals the client chooses to show on the website, with their authorization as declared by the client;
• files such as logos, photos (location data is removed), texts and legal documents.

The form does not ask for, and must not include, health or patient information. It uses only its own session cookie (no analytics or advertising cookies). The information is used only to build and maintain the client’s website. It is stored on our hosting provider outside the public website and deleted from it 24 hours after our team first downloads it (at the latest, 30 days after it is sent; unsent drafts, after 30 days without activity). After that, it is kept in our internal project files for as long as we build and maintain the client’s website. When the form is sent, our customer management system receives the client’s business name, the project status and a password-protected download link to the files that expires after 7 days, and notifies our team. The form does not send emails: the confirmation is shown on screen.

What we store on this website

Form submissions and chat conversations are not stored in the website’s database: they are sent to our team by email and to our service management system. WhatsApp, Instagram and Messenger conversations are kept on those platforms and in our customer management system, not on this website. The chat keeps the conversation only in your browser tab until you close it.

Cookies and analytics

We use Google Analytics 4 to understand how visitors use this website — for example, the pages visited, how they found us, the type of device and the approximate location (city or region). We use it only if you choose Accept in the cookie banner; until then, Google Analytics is not loaded and no analytics cookies are set. If you choose Reject, none are set.

You can change your choice at any time with Cookie settings at the bottom of every page. Your choice is saved only in your browser. We do not use advertising cookies, and we do not use analytics data to identify you personally.

Retention and your choices

We keep your information for as long as needed to answer your request and manage our business relationship, or as required by law. You can ask us to access, correct or delete your information by writing to support@meditmiami.com.

Security

We use encryption in transit (HTTPS), access controls and reputable providers to protect your information. No method of transmission over the internet is completely secure.

Children

This website is intended for businesses and is not directed to children under 13.

Changes

We may update this policy. The date at the top shows the latest version.