Help center
Frequently asked questions
Everything South Florida businesses want to know about working with us.
AI solutions
What can an AI agent do for my business?
An AI agent can answer calls, chats and emails, book appointments, send reminders and follow-ups, and answer frequently asked questions — 24/7 and in English or Spanish. It handles the repetitive work and passes the conversation to your team when a person is needed.
Is AI safe to use with patient data?
It can be, when it is set up correctly. When patient data (PHI) is involved we only use AI tools whose provider signs a Business Associate Agreement (BAA), and we apply access controls and logging. For many tasks, like answering general questions or booking, the AI does not need health information at all.
Will AI replace my staff?
No. Our goal is to take repetitive tasks off your team so they can focus on your clients. A person always stays in control of important decisions.
How do we get started with AI?
We start with a free consultation to find the one workflow where AI will save the most time. We build a small pilot, measure the results and then grow from there.
Can you build a custom CRM for us?
Yes. We design CRMs and internal tools around your process — clients, appointments, follow-ups and reports — and connect them with the apps you already use.
Support & services
What are managed IT services?
We act as your IT department: we prevent problems, keep your systems updated and secure, monitor your network and respond quickly when you need help — for a predictable monthly fee.
How quickly do you respond?
We offer 24/7 support with a 2-hour response time, depending on your service plan. Our office hours are Monday to Friday, 9 a.m. to 3 p.m.
Which areas do you serve?
We serve South Florida — Miami, Cutler Bay, Kendall, Pinecrest, Palmetto Bay, Homestead, Fort Lauderdale and Palm Beach — and offer remote support wherever you are.
Do you only work with healthcare practices?
No. We specialize in healthcare, but we work with small and medium businesses of all kinds.
How much do your services cost?
Every business is different, so we prepare a tailored quote after a free consultation. There are no long-term contracts.
Do you offer support in Spanish?
Yes. Our whole team is bilingual, and we support and train your staff in English or Spanish.
Healthcare & security
Can you make my practice HIPAA compliant?
HIPAA compliance is the responsibility of each covered entity, and there is no official HIPAA certification. What we do is help you implement the technical safeguards of the HIPAA Security Rule — risk assessments, encryption, access controls, backups and training — and support your compliance program.
Is our data backed up?
We set up automatic, encrypted backups with copies off-site and test that they can be restored, so you can recover quickly if something goes wrong.
Can you install security cameras and access control?
Yes. We install HD camera systems with NVR recording and remote viewing, and door access controllers with proximity cards.
Still have questions?
Call or write to us and we will answer you personally.
